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Shipping Information

Couchies
Poland
support@couchies.eu
Phone: +48 781169933
ul. Ogarna 117/118/2, 80-826, Gdańsk, Pomorskie, Poland

Couchies Shipping Policy

Our goal is to ensure a smooth and transparent shipping process to provide you with convenience and satisfaction. Below are the details of our shipping procedures.

SHIPPING SCOPE

Countries: We are shipping worldwide.

SHIPPING COSTS

Within Poland: Free shipping on all orders.
Within Europe: Free shipping on all orders.
United States: Free shipping on all orders.
Australia and Oceania: Shipping calculated in cart.
No Hidden Fees: All charges are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 4–7 business days, Monday to Friday.
Order Cut-Off Time: 10:00 PM Central European Time (Warsaw).
Weekend Orders: Orders placed over the weekend will be processed on the next business day.

DELIVERY TIME

Estimated Delivery Time: 3–4 business days.
Business Days: Shipments are made Monday through Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather or shipping disruptions.
Total Delivery Time: Between 3 and 4 business days from order placement.

SHIPPING PROCESS

Reliable Couriers: We ship via FedEx and UPS.
Insured Shipments: All shipments are insured. If your item is lost or damaged during transit, please contact our customer support.
Eco-Friendly Packaging: We strive to use environmentally friendly packaging materials to minimize our carbon footprint.

TRACKING INSTRUCTIONS

Tracking Info: After your purchase, you’ll receive an email with tracking details, including the courier name and tracking number.
Questions? Our support team is ready to help with any tracking-related inquiries:
https://couchies.eu/help-center

MISSING ITEM PROCEDURE

Reporting Missing Items: Contact our customer support within 7 days of receiving your parcel by emailing support@couchies.eu.
Resolution: We’ll resolve the issue as quickly as possible and either send a replacement or issue a refund.

RETURN POLICY

Returns: Accepted within 14 days of delivery date.
Return Conditions: Products must be unused, undamaged, and returned in original packaging. Personalized items are non-returnable.
Cost: Return shipping is covered by the customer unless the item is defective or not as described. In such cases, Couchies covers the return shipping cost.
Refunds: Processed within 7 days of receiving the returned item and issued to the original payment method.

RESTOCKING FEE

No Restocking Fee: Couchies does not charge any restocking fee on returns.

RETURN SHIPPING COSTS

For Defective Products: Return shipping is free for the customer. Applies when the item is incorrect, damaged by the carrier, or defective.
For Customer Dissatisfaction: Actual return shipping cost is the customer’s responsibility. Applies when the customer ordered the wrong item, it doesn’t fit, or they no longer want it.