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FAQs
How long does delivery take?
Couchies are made to order. Usually we are ready to ship your Couchie in 5-7 days. Once Couchie is ready Fedex will take care of your packages. With Fedex delivery times takes 3-4 days worldwide (delivery times vary depending on your location.). We’ll provide tracking information once your order is shipped and you will be informed about all the stages of processing your order via email provided.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us directly if anything is wrong - we will help with, replace or refund your order.
Do you offer international shipping?
Yes, we ship to most countries worldwide which are available with Fedex delivery.
What materials do you use for your products?
All parts and fabric of the Couchies are certified, ensuring high standards of environmental friendliness and safety. Corduroy fabric details: - Weight 360 g/m² - 90% polyester 10% nylon - Abrasion resistance: ≥35,000 Martindale - Light fastness: 4-5 Mattresses: Cold foam T30. Pillow filling: Foam slices in a polyester sleeve Metal bars: chrome-plated steel
How do I clean and maintain the sofa?
Couchie covers on both the pillows and mattresses can be zipped-off and put in the washing machine. Please wash at low speed, low temperatures (ideally no more than 30°C) using mild or extra gentle detergent. Turn the fabric inside out before washing. Do not tumble dry, and avoid using bleach or harsh chemicals.