Privacy policy

Privacy Policy – Couchies

(Last updated: 24 January 2026)

Couchies operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Couchies is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information depending on how you interact with the Services and where you live:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction details, payment confirmation, and form of payment

  • Account information including username, password, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications with us including information provided through customer support inquiries

  • Device information including IP address, browser type, and unique device identifiers

  • Usage information including how you interact with and navigate our Services

2. Sources of Personal Information

We may collect personal information from:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through the Services using cookies and similar technologies

  • Service providers who process information on our behalf (e.g., Shopify, couriers, payment processors)

  • Partners or third parties involved in marketing or analytics

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Provide and Improve the Services

To fulfill orders, process payments, manage accounts, ship products, facilitate returns, and personalize the shopping experience.

Marketing and Advertising

To send promotional communications (only where permitted) and show relevant advertisements based on your activity.

Security and Fraud Prevention

To authenticate accounts, prevent fraud, protect users, and maintain platform security.

Communicating with You

To provide customer support and respond to inquiries.

Legal Compliance

To comply with laws, regulations, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose personal information in limited circumstances, including:

  • With Shopify, vendors, and third-party providers (payment processing, shipping, analytics, IT support)

  • With marketing partners for advertising services (subject to your rights)

  • When required by law or legal processes

  • During business transactions such as mergers or restructuring

  • When you request or consent to sharing information

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.

Information you submit may be transferred to Shopify and third parties located in countries other than your own.

Shopify may use enhanced features that incorporate data from your interactions with our store and other merchants.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en

6. Third-Party Websites and Links

Our Services may include links to third-party websites.

We are not responsible for the privacy, security, or content of external websites. Please review their privacy policies separately.

7. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you believe a child has provided personal information, contact us to request deletion.

8. Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee complete protection.

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Rights and Choices (GDPR & International Rights)

Depending on your location, you may have the following rights:

  • Right to access your personal information

  • Right to delete personal information

  • Right to correct inaccurate data

  • Right to data portability

  • Right to object to processing

  • Right to restrict processing

  • Right to withdraw consent at any time

  • Right to lodge a complaint with a data protection authority

You may exercise these rights by contacting us at: support@couchies.eu

For more information about Shopify privacy rights, visit:
https://privacy.shopify.com/en

10. International Transfers

We may transfer, store, and process your information outside your country of residence.

If personal information is transferred outside the EEA or UK, we rely on approved safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.

Updates will be posted on this website and the “Last updated” date will be revised accordingly.

12. Contact Information & Data Controller

For any questions about this Privacy Policy or to exercise your rights, contact:

Made In Poland BPJ Sp. z o.o.
ul. Ogarna 117/118/2
80-826 Gdańsk, Pomorskie, Poland

Email: support@couchies.eu
Phone: +48 781 169 933
Website: https://couchies.eu

For the purpose of applicable data protection laws, Couchies is the data controller of your personal information.