Shipping policy

Shipping Policy - Couchies

(Last updated: 24 January 2026)

At Couchies, we aim to provide a smooth, transparent, and reliable international shopping experience. Please read the following information regarding our worldwide shipping, delivery timelines, and return conditions.

1. Shipping Coverage

Worldwide Delivery

Couchies currently offers shipping to:

  • Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Gremany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Shipping availability may vary depending on your location.
If your country is not available at checkout, please contact us directly.

Future Expansion

We are continuously expanding our international shipping network to serve more countries worldwide.

2. Shipping Costs

Shipping Fees

Shipping costs are calculated automatically at checkout based on:

  • destination country

  • parcel weight and size

  • courier service

All costs are displayed clearly before payment is completed.

No Hidden Charges

Couchies does not apply any additional or hidden fees beyond those shown at checkout.

3. Customs, Duties & Taxes (International Orders)

For orders shipped outside Poland and the European Union:

  • customs duties, import taxes, and local fees may apply

  • these charges are determined by your local customs authority

  • the customer is responsible for any additional import costs

Couchies is not responsible for delays caused by customs clearance procedures.

4. Order Processing Time

Processing Time

Orders are typically processed within 7-9 business days, Monday through Friday (excluding holidays).
Please take a note that Couchies are handmade.

Order Cut-off Time

Orders placed before 10:00 PM (UTC) begin processing the same day.

Weekend Orders

Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Times

Delivery times depend on the shipping destination.

Domestic Shipping (Poland)

Estimated delivery: 2-3 business days

International Shipping

Estimated delivery: 3-6 business days, depending on the country and courier service.

Delivery Disclaimer

Delivery times are estimates only and may be affected by:

  • weather conditions

  • international courier delays

  • customs processing

  • peak holiday seasons

6. Shipping Carriers

We ship using trusted international courier services, including:

  • DHL

  • FedEx

  • Hellmann

  • Other regional partners where applicable

All shipments are securely packaged and dispatched with insured delivery services.

7. Shipment Insurance

All packages are insured during transit.
If your order is lost or arrives damaged, please notify us immediately so we can resolve the issue promptly.

8. Sustainable Packaging

Couchies is committed to environmentally conscious practices.
We aim to use eco-friendly packaging materials whenever possible to reduce our environmental footprint.

9. Tracking Information

Once your order has shipped, you will receive an email with:

  • courier name

  • tracking number

  • delivery tracking link

Track Your Order Online

You can track your parcel anytime via our tracking portal:
https://couchies.eu/apps/track123

Support Contact

For shipping questions, please contact us here:
https://couchies.eu/contact-us

10. Missing Items Procedure

If your package arrives incomplete or an item is missing, please contact us within 7 days of delivery:

Email: support@couchies.eu

We will offer:

  • a replacement shipment, or

  • a full refund

11. Returns Policy

Return Period (EU & International Customers)

We accept returns within 14 days from the date of delivery, in accordance with EU consumer protection regulations.

Return Eligibility

Returned products must be:

  • unused

  • undamaged

  • returned in original packaging

⚠️ Personalized or custom-made products are non-refundable.

12. Return Shipping Costs

Defective or Incorrect Items

If the return is due to:

  • damage in transit

  • manufacturing defect

  • incorrect item received

Couchies will cover the return shipping cost.

Customer-Initiated Returns

If the return is due to:

  • wrong size selection

  • change of mind

  • item no longer wanted

The customer is responsible for return shipping charges.

13. Refunds

Refunds are processed within 14 days after receiving the returned item.

Refunds will be issued to the original payment method used during checkout.

14. Restocking Fees

Couchies does not charge any restocking fees for returns.

Company Information

Website Name: couchies.eu
Company Name: Made In Poland BPJ Sp. z o.o.
Registered Address: ul. Ogarna 117/118/2, 80-826 Gdańsk, Pomorskie, Poland

Email: support@couchies.eu
Phone: +48 781 169 933

Company Number: 5833498995
VAT Number: PL5833498995

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (CET)